Cycle Exchange - Kingston upon Thames

Sparks N.

Bought a Sworks Venge 0 Offset Seat-post

Yes, all is good, item received in good condition and expeditiously delivered on time….can’t ask for more.
Seat post has been installed and the ride was fantastic.
I must say, their Customer Service and Support team(Josh and Hazel) has done a great job as well, in checking/reassuring me about the product suitability, and getting the rusted screws(photo no 2) replaced immediately.
Communication was prompt and friendly.
Great after sales whereby Matt emailed to check that all is good….
Thank you so much for such a pleasant transaction.
🥰🥰🙌🏻🙌🏻🙌🏻

Oscar M.

Brilliant service from start to finish with the team in there. I went in last Friday to try out a few bikes and their knowledge and patience was fantastic! I had a few bikes in mind and left having tried a couple more I didn't realise would suit me. Top notch all round! Attached a couple of photos I took of 2 of them from my test rides. Highly recommend this place if you're in the market for a verified 2nd hand bike!

Rasheika B.

I am a student and today I did not have a pleasant experience. Me and my friends always come to this lovely cafe/ bike shop as there is always a happy atmosphere but today that wasn’t the case. It was very quite and me and one another friend needed someone quite and warm to sit for just under 10 minutes till we have to be back for a class. It was raining and we knew this was a lovely place to go as we go 3x at least a week for the last 6 months. We always make sure to buy something but it has never been an issue if we have not the very few times we haven’t. Today I was getting direct eye contact and stared at by a member of staff who didn’t work in the cafe but the bike shop. She made her way over and asked us to leave as if we weren’t going to buy anything we couldn’t be there. I understand if this was a restaurant, but it’s a little bike shop that had only 1 other customer in it. When she asked if we would buy something and I politely said no, not right now ( as I was waiting to be transferred money) she looked shocked and implied if we weren’t going to spend money right away, we had to leave. This is really upsetting as it was a lovely place to go and feel welcomed for a long time, but this has completely knocked my self esteem and they have now lost 6 happy costumers that are always there, not causing disruption and always but at least a coffee.

They clearly aren’t a fan of students who can’t always pay for a £6 coffee.

Robert W.

Great shop with really nice staff. I didn't end up buying a bike from them, but credit where credit is due, in the process of shopping they were nothing but helpful and accommodating. If I were in the market for another bike (which I almost always am) I would definitely consider something from Cycle Exchange.

Bonus points for nice coffee and cake

T ..

Bought trek road bike at a great price! Highly recommended, transaction smooth and very responsive! Over the moon with the bike. Highly recommended

Roger A.

Good honest mechanics and I very much thank them for it. Initially took my Enve wheels for a service and it was nicely serviced and cleaned. Took my Hunt wheels because I thought it was out of true, and was shown that it wasn't. It was a quick check for them but most bike shops will charge for it. I offered for a coffee and pastry and even that was declined.

John

Company relies on people who are desperate for cash for their bikes and components and pays peanuts. It would be nice if they supported the local cycling community on which they rely. I live in Kingston but I’ll be continuing to give my business to that US based conglomerate eBay.

Laurence T.

I've had a great experience with the mechanics here. I had a Trek Emonda that developed a creaking in the bottom bracket, it turned out to be a frame flaw and the mechanics handled the warranty replacement perfectly. I had a new bike within a few weeks. Unfortunately the new bike had an issue with the headset. Again the mechanics were able to look into the problem within a few days and have communicated everything clearly to me.