B&Q Torquay - Torquay

dominic B.

⭐ 1 Star
I am deeply disappointed with my recent experience at Trade Point Torquay. I ordered tools for my new job, starting Monday, and was assured they’d be ready for collection by Friday. Upon arrival, I was told the delivery hadn’t arrived. I waited over an hour after being reassured the order was "with DPD" and expected soon.

The next day, the manager, David, contradicted this, claimed I misunderstood, and said it would arrive by 1 p.m. It didn’t. By Sunday, I was informed my order wasn’t coming at all, and David admitted he didn’t know if it ever would. Instead of offering solutions, he seemed indifferent, even stating he was prepared to lose a customer over this.

No one apologized or took responsibility for the time, fuel, and stress I wasted. Starting a new job without the necessary tools is already anxiety-inducing, and this experience only made it worse. I was offered a £20 store credit for fuel, which is an insult given the poor service and lack of accountability.

Trade Point has let me down massively, and I wouldn’t recommend relying on them.

Amber M.

Richard on the paint was truly fantastic today he went above and beyond to help and match colours he explained in detail how the colour system worked he managed to completely match and we left with 3 tubs of paint and definitely will be returning thank you Richard 🤩

Julie M.

Large DIY shop with a big (free) car park.
Great selection of products & tools for both amateurs & trade professionals.
Staff are always happy to help & advise.
(On weekdays & Saturdays, there is also a great burger van based in their car park for when hunger strikes / you just need a bacon bap!)
Oct 23 updateThey offer a timber cutting service & also now have a great Yale key cutting machine where you just scan your key & it replicates it.

Sean W.

We called in to B&Q to look at kitchens and paint during our visit. we met Richard, who only works on Wednesday mornings in the paint department. Richard was so helpful with advice and product knowledge he guided us in the correct direction with friendly advice, which we took on board, and we will be returning to B&Q to complete our purchases
Thank you Richard for going above and beyond

Sue

Went in today looking for storage boxes. Was looked after by a brilliant young man, can't spell his name, but it's pronounce d Jao? Sorry if it's wrong. He totally went out of his way to help, measuring the items I was interested in. Carried the items to the check out then to the car. Brilliant service and so polite. Thank you.

Gordon W.

Hi I would just like to thank all the staff in Torquay store this evening especially Bonnie the manager for helping me find some work trousers for my son and myself absolutely 5* you was amazing on how you treated me as a customer, many thanks I will see you again 😀

Dan T.

Way over priced!! £4.00 for 1 shelf bracket!! I got a pack of 20 elsewhere for £9.00. B&Q is an absolute rip off. Avoid!!

Holly J.

I went into B&Q this afternoon and spoken to a lovely chap called Nigel. I explained to him what I needed and he pointed me in the right direction and helped me choose the right stuff I needed. Also gave very good advice on a drill I wanted to get and he showed me that there was one on offer which was a very good bargain indeed. thank you Nigel for being so helpful 👍👍🙂